Creator Support Manager

About the Company

• Stan is the Shopify for Content Creators, empowering anyone to make a living working for themselves on the internet.
• We're a team of high-performers backed by the top VCs (Forerunner, Pear, and Norwest) and angel investors (Kevin Hartz, Michael Ovitz).
• We spend our days working with the Internet's biggest Creators, helping them build their businesses and freeing them up to pursue their creative passions.
• If you’re passionate about helping others, want to see your work make a direct impact in thousands of ‘solopreneurs’ lives, and want to work alongside the very best people - we’d love to have you join our mission!

About This Role

• Diving in and tackling the Creator Support Inbox is our top priority! We have 45,000+ Creators who need our help and need to do whatever it takes to respond and resolve their issues ASAP!
• Collaborate directly with Engineering and other teams to identify and translate Creator issues - you’re the Creator’s biggest advocate, so make sure they’re being heard!
• Crushing the Inbox?? Great - we want you to provide even more value to Stan through an initiative you own, lead, and execute on!

1. Respond to Customer Inquiries: Provide timely and professional responses to customer queries, concerns, and issues via email. Aim to resolve problems efficiently and effectively.
2. Troubleshooting and Issue Resolution: Diagnose and troubleshoot customer-reported problems with the company's products or services. Work diligently to find solutions or escalate issues to appropriate departments when necessary.
3. Product Knowledge: Develop a deep understanding of the company's products, features, and services. Stay up-to-date with any updates or changes, enabling you to provide accurate information and assistance to customers.
4. Customer Feedback: Gather and document customer feedback, insights, and suggestions. Communicate this feedback to the internal Product and Engineering teams
5. Ownership: Excited to take on a personal projects/initiatives and create value within Stan in your own way!

Qualifications

• Experience
  • Experience: 1+ years in a Customer Facing role, such as Account Management
  • Preferred Background: Startups and Small Teams
• Cultural Fit
  • Extremely empathetic person who finds fulfillment in helping others
  • Excellent work ethic - willing to hustle and do whatever it takes to get the job done!
  • Driven by growth and opportunity - excited to take ownership and provide contribution to Stan through their own passions
  • Eager to learn and feel confident with working in a fast-paced environment
• Location
  • Must be based in Los Angeles or Toronto
  • Hybrid work environment

At Stan, You'll Enjoy:

• Autonomy and Ownership: if you have an innovative idea you think could benefit a Creator or Stan, align with leadership and make it happen!
• A World-Class Team: we're a team of servant leaders who work hard and put the team first; we hail from the very best companies / universities and hold ourselves to the highest standards
• Opportunity for Growth: feel excited and motivated to absolutely crush your role and have a change to make a real impact within the team, company, and our Creators

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