User Onboarding Specialist
Job Description
About the role
Fern, a rapidly growing SaaS company, is seeking an enthusiastic and curious early-career software engineer to join our team as a User Onboarding Specialist. This part-time role is crucial in supporting our expansion by providing hands-on assistance to new users, ensuring they experience a smooth and engaging introduction to our services.
This role is in person at our office in the Williamsburg neighborhood of Brooklyn, NY.
WHAT YOU’LL DO
- Ensure a seamless start. Guide new users through onboarding, including account setup, feature demonstration, and initial troubleshooting.
- Be the voice of the customer. Collect and report user feedback to improve onboarding processes and remove friction for users
- Earn trust with customers. Talk with developers from early-stage startups, growth-stage businesses, and large enterprises to provide timely solutions to user challenges.
- Collaborate with us in person. You will work directly with the CEO and founding engineering team.
WHAT YOU’LL BRING
- Experience working with Git, GitHub, VSCode, and Markdown
- An attention to detail
- Aspiration to learn about software development at an early-stage startup and the willingness to ask (lots of) questions
- A customer-first mindset and an interest in talking with users
WHAT WE OFFER
- Hourly wage of $20 to $30 with lunch on us
- 10-20 hours per week (1-3 days) that are flexible to accommodate your schedule.
- Work with an engineering team in person at our office in the Williamsburg neighborhood of NYC
- Ownership of projects end-to-end
- First-hand experience at a YCombinator-backed startup
About Fern
APIs underpin the internet but are still painful to work with. They are often untyped, unstandardized, and out-of-sync across multiple sources of truth.
Fern enables businesses to offer “Stripe-level” SDKs (client libraries) and Docs for their REST API.Inspired by internal tooling we saw at AWS and Palantir, we’re building Fern to let every engineering team offer easy-to-use and well-documented APIs.
Founded in 2022, we’re less than 10 people, building open source, and backed by YCombinator. We work together in our office in the Williamsburg neighborhood of Brooklyn, NY. Our customers include Cohere, ElevenLabs, Webflow, and Merge.dev.
